Sony XL2100U - Projection TV replacement lamp
by Sony
List Price:
Our Price: $108.00
You Save: $91.00 (46%)
Availability: Usually ships in 1-2 business days
Category: CE
See more product details
Customers in the UK,
Buy this product at amazon.co.uk
for British Pounds
Digital Photo Product Details
Manufacturer: SonyModel: XL-2100
Product features:
- Brand New Lamp
- Installed in a Brand New Housing
- 6 Month Warranty
- Free UPS Ground Shipping
- Same Day Shipping M-F by 5pm EST
Digital Cameras Photo Reviews of Sony XL2100U - Projection TV replacement lamp
Customer Review: POOR CUSTOMER SERVICE
Summary: 2 Stars
After finally receiving the lamp, it was fine, but the customer service was terrible. I ordered this lamp through Amazon which stated that the lamp was in stock. I paid for expedited shipping and after one week had not received the lamp. I emailed Sony three times with no response back. I finally called them and they told me the item was on backorder. I told them when I ordered that it showed the item was in stock. They immediately blamed the mistake on Amazon's site for not updating stock correctly. I then asked them when the item would ship and they said "I don't know". They then said that they were going to ship the item out when it was in stock by 1 or 2 day air. Customer service also told me that they were more than happy to cancel my order but would not refund any expedited shipping costs even though they knew it was their error. I then received a return email that also stated they would cancel my order immediately but they were not going to work with me as far as any type of refund. The shipment finally went out and they sent it 3 day as I had paid for, not 1 or 2 day as they had promised. After 2 weeks, I finally received my product. This company is large enough that they aren't concerned with pleasing their customers. Just be aware of this when you order from them. Don't expect a warm and fuzzy feeling from them if you have a problem. They will just give you the option to CANCEL YOUR ORDER.
Description of Sony XL2100U - Projection TV replacement lamp
This replacement lamp for your Grand Wega TV is easy to replace. You can even do it yourself - no service calls necessary!Lamps
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