Sony BRAVIA V-Series KDL-52V5100 52-Inch 1080p 120Hz LCD HDTV, Black
by Sony
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Category: CE
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Digital Photo Product Details
Manufacturer: SonyModel: KDL-52V5100
Color: Black
Product features:
- 52-inch 16:9 Full HD 1080p Resolution Panel provides optimum resolution
- Dynamic contrast works in real time to produce deep blacks in darker scenes
- Engineered Motionflow 120Hz technology further reduces blurriness and juddervideo processor uses unique Sony technology
- Seven HD inputs, including four HDMI inputs, HD component and combo inputs (1080/60i capable), and a PC input
- BRAVIA Link compatibility lets you expand your HDTV's capabilities with BRAVIA Link modules
- AmazonBasics RCA Component Video Cable (6 Feet/1.8 Meters)
- Logitech Harmony 650 Remote (Silver)
- Logitech Harmony 700 Rechargeable Remote with Color Screen
- Logitech Harmony 1100 Universal Remote with Color Touch Screen
- Logitech Harmony 900 Rechargeable Remote with Color Touch Screen
Digital Cameras Photo Reviews of Sony BRAVIA V-Series KDL-52V5100 52-Inch 1080p 120Hz LCD HDTV, Black
Customer Review: Frustrating Glitch Makes Nice TV Unreliable
Summary: 2 Stars
I posted this as a comment under the review titled: "This TV has very serious flaws! Sony is unresponsive!" but I think the issue here needs a review of its own.
I purchased my Sony BRAVIA V-Series KDL-52V5100 52-Inch 1080p 120Hz LCD HDTV in December, 2009. Since that date my TV has, four times, been rendered blank and totally unresponsive to any input from the remote or on-set controls except power off. A 30-minute phone call to Sony support after the first incident did not resolve the issue; I had to attempt a work-around on my own - I'll explain that later.
After the fourth occurrence I arranged for a Sony-authorized service tech to examine the set. Listen to this: he told me he'd had many similar complaints. Apparently here in San Diego a certain HD channel occasionally triggers a glitch in the Sony TV circuitry causing the TV to go blank and unresponsive. Only by tricking the TV to disengage from this particular channel can you get the TV to work again. When he explained this to me I realized my favorite channel was this particular one and my set always froze when I was watching a program on that channel.
The service tech checked the current firmware on my set and saw it was the latest version available. In that case, said he, there was nothing he could do. He further said that Sony is aware of this problem and is working on a fix, but he wondered how they would notify owners and deliver the fix when available.
After the service call I contacted Sony Support to ask about how I would learn of the fix when it becomes available. I was directed to Customer Relations. In a phone conversation the representative claimed Sony was NOT aware of any such situation. The only remedies forthcoming from Customer Relations were to offer either the phone numbers of 2 more authorized service centers or a promise to have another Sony advisor call me. I requested both; the rep agreed. Then I repeated my statement that I know there are many Sony customers complaining about this, and I read to him some postings from an internet forum I'd discovered. The representative then said Sony now stands informed and aware. We'll see...
Anyone, including Sony Support and Customer Relations personnel, can do a Google search and find references to this and similar issues. Personally I've posted about this and gotten response from other Sony owners. But other TV manufacturers have had similar problems with some of their models; Sony isn't alone here. LG, for example, has had this type of problem with some of its sets (do a Google search) but, unlike the initial response from my Sony Customer Relations representative, has publicly acknowledged it.
My internet research seems to indicate this glitch occurs with other Sony models as well and in other locations - not just here in San Diego. As the original reviewer says, this may be a low-end Sony, but my $1200 seems pretty high-end to me!
Work-arounds I've culled from the internet:
1. Unplug the set and walk away for a while. I once did so for 48 hours and it came right back on.
2. Turn off the TV (you can do this with the remote or the on-set control), turn it back on and immediately begin madly punching the channel up/down button so the TV switches away from the poison channel before it can freeze the TV again.
3. Turn off the TV (this is ALL you can do with the remote or on-set control at this point!), disconnect the antenna cable from the set, turn the set back on, change the (now blank) channel up or down, re-connect the cable.
Voila! You've just spent $1200 to do your own TV troubleshooting - compliments of Sony Electronics Corp.
Description of Sony BRAVIA V-Series KDL-52V5100 52-Inch 1080p 120Hz LCD HDTV, Black
For consumers who want an HDTV that keeps pace with fast-action movies, sports, and game play, Sony BRAVIA V-Series Flat Panel HDTVs combine Full HD 1080p performance and Motionflow 120Hz technology for an amazing viewing experience. Motionflow 120Hz takes both high-definition and standard programming a step further by increasing sharpness and detail in fast-moving images for more fluid, natural motion. In addition, BRAVIA V-Series HDTVs use proprietary Image Blur Reduction technology to further enhance the picture for even better performance. The HDTVs also feature BRAVIA Engine 2 technology, which uses exclusive Sony algorithms to reduce visual noise and sharpen and enhance an already-striking dynamic contrast ratio. Additionally, they include seven versatile HD connections to ensure you get impressive image quality from all your HD components. Take advantage of four HDMI inputs, component and composite inputs, and a PC input, as well as a USB input that lets you play audio files from USB storage devices, or connect a compatible camera to your HDTV for a quick and easy slide show. Sony knows your home theater set-up doesn't stop with your HDTV, which is why the BRAVIA V-Series HDTVs are compatible with BRAVIA Link Modules -- including the BRAVIA Wireless Link, BRAVIA DVD Link, and BRAVIA Input Link Modules (all sold separately). The HDTVs also support BRAVIA SyncTM technology so you can control all of your compatible devices with a single remote. And all BRAVIA HDTVs exceed ENERGY STAR 3.0 requirements for in-use and stand-by power consumption, meaning you don't need a lot of power to get a lot of performance.Digital Cameras & Photo Categories
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